CONFLICT RESOLUTION TRAINING (CRT)
Expert training to resolve
conflicts effectively
Could your staff potentially come in to contact with aggressive members of the public while doing their job?
Paul is a specialist in designing organisation specific training for your team teaching them how to keep themselves safe when dealing with conflict.
Paul's Conflict Resolution Training equips you with the skills to handle disputes constructively and achieve positive outcomes. With his extensive experience in law enforcement and mediation ensures practical, real-world strategies that work.
Whether you're dealing with workplace conflicts, personal disputes, or community disagreements, this training provides the tools you need to know how to resolve conflicts effectively.
Intensive training to resolve conflicts effectively
Learn the foundations of Conflict Resolution
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This 3-day course is designed to provide comprehensive training in conflict resolution through interactive sessions, practical exercises, and real-world case studies.
Each day focuses on key aspects of conflict resolution, building skills progressively.
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TRAINING BENEFITS
WHO WILL BENEFIT?
Discover the comprehensive benefits that are designed to enhance communication, manage conflicts effectively, and promote a positive workplace culture.
Better employee relations, Effective customer dispute handling, Improved business operations
COURSE SUMMARY
01
Understanding Conflict Dynamics
02
Communication Skills for Resolution
03
Negotiation and Mediation Techniques
04
Implementing Conflict Resolution Strategies
Explore the nature of conflict, its underlying causes, and different types. Learn to recognise early signs and understand psychological and emotional factors.
Key Points: Identify conflict triggers, analyze conflict situations, understand conflict impact on individuals and groups.
Master effective communication techniques, including active listening and non-verbal cues, to articulate positions clearly and assertively.
Key Points: Active listening, assertive communication, de-escalation techniques.
Learn negotiation and mediation techniques to facilitate agreements. Includes role-playing exercises to practice in various scenarios.
Key Points: Successful negotiations, effective mediation, achieving win-win outcomes.
Apply learned techniques in real-world situations, develop personalized conflict resolution plans, and implement strategies in daily life or workplace.
Key Points: Creating and implementing plans, applying strategies in real scenarios, continuous skill improvement.
APPLYING
YOUR
SKILLS
By the end of the course, you will have a comprehensive understanding of conflict resolution and the confidence to apply these skills in real-world situations.
You’ll leave with a personalised conflict resolution plan and the tools to continue improving your skills.
